Please read the following terms of use and the privacy policy carefully before using any online services or this website. If in doubt, please seek professional advice.
These Terms of use govern the use of the services offered by TrustAllay on the TrustAllay website (the ‘Website’) which shall apply when you TrustAllay services. Please read these Terms of use and the Privacy Policy (the ‘Privacy Policy’) carefully before using TrustAllay’s services or its website.
Any amendments or variations made to these Terms of Use shall take effect on their date of publication or as otherwise provided in such amendment or variation and shall be posted on the website.
The relationship between TrustAllay and any of its clients or users is governed by the laws of the United Kingdom and is agreed that the United Kingdom courts are to have jurisdiction to settle any disputes, which may arise out of or in connection with these terms of use. However, nothing contained in this clause shall limit the right of TrustAllay from proceeding against any of its users in any other court of competent jurisdiction.
PART A
1.Terms of use
1.1Definitions
Content refers to any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users (including, without limitation, any logos that we may use from time to time).
Intellectual Property Rights refer to all patents, design rights, trademarks, trade and business names and all associated goodwill, rights to sue for passing off, copyright, moral rights and related rights, rights in databases, domain names, rights in information (including know-how and trade secrets) and all other similar or equivalent rights existing now or in the future in any part of the world, in each case whether registered or unregistered and including all applications for, and renewals or extensions of, such rights for their full term.
User or Users refers to any third party that accesses the Websites and is not either (i) employed by TrustAllay and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to TrustAllay and accessing the Website in connection with the provision of such services.
Website refers to this website.
2. Acceptance and accessing the site
In this section, you, your refer to a User of TrustAllay. If you are agreeing to these General Terms of Use for and on behalf of another entity under a valid and enforceable authority, for the purpose of these General Terms of Use, you refers to you personally and the entity you represent, as well as any person accessing TrustAllay by any method on your behalf or that entity’s behalf.
By accessing and using this website, you agree to be bound by the Terms and Conditions set out below and the Privacy Policy. If you do not agree with these Terms and Conditions, please do not access this website.
These Terms and Conditions (together with they refer to or describe the way our website (https://trustallay.com ) may be accessed and used, whether as a client, informant, guest or as a registered user. Use of our website includes accessing, browsing and/or registering to use our website.
TrustAllay grants you permission to access and use the website through these terms and conditions.
Please read these Terms and Conditions carefully before you start to use our website, as these will apply to your use of our website and affects your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. TrustAllay reserves the right to deny in its sole discretion your access to the website or any portion thereof without notice or add or create new limits to the website at any time.
Access to certain parts of our website may be subject to specific terms and conditions of use which apply in addition to these Terms and Conditions.
3.How does TrustAllay work?
3.1 TrustAllay overview
TrustAllay is a secure online platform designed for employees and stakeholders to report concerns, submit feedback, and engage in confidential communication.
To use TrustAllay, users must create an account. The registration process varies based on the type of user: Clients, Informants, or Case Managers.
3.2User roles in TrustAllay
Users fall into four main categories:
Clients
Clients are individuals or organizations that subscribe to TrustAllay, directly, to provide their team members with access to the platform. Clients can:
Enable their Case Managers and Informants to report concerns.
Configure platform settings and manage workflows.
Oversee case handling and reporting analytics.
Manage billing and account details (if applicable).
Case managers
Case Managers are responsible for handling reports and ensuring smooth communication between all parties. They can:
Configure the platform to align with Client needs.
Securely interact with Informants.
Process and track cases, including updating statuses (e.g., New, Closed, Investigated, Resolved, or Delegated).
Analyze reports and manage workflows.
Maintain anonymity when interacting with Informants if needed.
Informants
Informants use TrustAllay to submit reports confidentially. They can:
Remain anonymous when reporting misconduct via a secure link or a unique code.
Submit reports and upload supporting documents.
Access their follow-up page to communicate with Case Managers.
3.3 Using TrustAllay
User obligations
As a User of TrustAllay, you agree to: (a) Comply with these General Terms of Use and the Privacy Policy. (b) Use TrustAllay solely for its intended purpose as outlined in this Agreement. (c) Ensure that all information you provide on TrustAllay is accurate and truthful to the best of your knowledge.
User acknowledgments
By using TrustAllay, you acknowledge and agree that:
(a) You are bound by the terms outlined in relevant sections of this Agreement, even if they do not directly apply to you.
(b) Information related to an Informant is controlled and managed by the Informant or the Client, not by TrustAllay.
(c) Once a Report is submitted, the associated Informant account cannot be deleted or terminated by the Informant. However, Informants are under no obligation to continue using TrustAllay after submitting a Report or providing Reporting Information.
(d) Your use of TrustAllay is at your own risk.
(e) If we acquire an Informant’s identity or Personal Information, we are under no contractual obligation to disclose it to the Client. However, applicable laws may require disclosure to Third Parties, such as law enforcement agencies. Further details can be found in our Data Protection Policy.
(f) TrustAllay relies on third-party services, including:
Financial institutions for transactions
Telecommunications providers
Hosting and cloud services
Email communication services
Analytics platforms
(g) We may suspend TrustAllay services during a Force Majeure Event.
(h) Access to TrustAllay may be restricted in specific regions where service limitations apply.
(i) Any consent, authorization, or agreement given through TrustAllay is legally binding as an electronic transaction.
(j) Any request for consent, authorization, or agreement sent to other Users via TrustAllay is transmitted as an electronic transaction from your registered email.
(k) TrustAllay:
May be hosted on servers located outside your country and use external email services for transmitting Reports and Reporting Information.
Is exclusively managed and hosted by us, accessible via the internet, and is not available for local installation.
Does not provide ‘back-end’ access to Users unless expressly agreed upon in writing.
As a managed service, we reserve the right to upgrade, maintain, enhance, redesign, or otherwise modify TrustAllay without prior notice. However, we will not intentionally revoke access to your account or diminish the platform’s functionality.
User warranties and indemnity
As a User of TrustAllay, you represent and warrant that:
(a) If you are accepting this Agreement on behalf of an organization, you have the authority to bind that entity.
(b) All information you provide on TrustAllay is truthful to the best of your knowledge. To the extent permitted by law, you agree to indemnify and hold TrustAllay harmless against any Loss, Claims, or Liabilities resulting from your use of the platform.
4.Intellectual property rights and acceptable use
4.1 Trademarks
The trademarks, service marks, designs, and logos (collectively, the “Trademarks”) displayed on the Site are the registered and unregistered Trademarks of TrustAllay and its licensors. You agree that you will not refer to or attribute any information to TrustAllay or its licensors in any public medium (e.g., press release, websites) for advertising or promotion purposes, or for the purpose of informing or influencing any third party and that you will not use or reproduce any Trademark of, or imply any endorsement by or relationship with, Trust Allay or its licensors.
4.2 Copyrights
All Content included on the Website, unless uploaded by Users, is the copyright property of TrustAllay, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
You may, for your own personal, non-commercial use only do the following.
Retrieve, display, and view the content on a computer screen or any other electronic device. You may not copy, reproduce, republish, download extracts of any page(s), post, broadcast, transmit or otherwise use the content in any way except for non-commercial personal or educational use and you may draw the attention of others to content posted up on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded or create derivative work in any way unless for non-commercial educational or personal use. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of TrustAllay or its licensors (as the case may be).
The status of TrustAllay as author of any Content must always be acknowledged.
The names, images and logos identifying TrustAllay or any other third parties referred to on the Website and their products and services may be subject to copyright, design rights or trademark rights.
If you print off, copy, or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials that you have made.
5. Licence to use TrustAllay
(a) Provided you comply with this Agreement and have paid any applicable fees, you are granted a limited, non-exclusive, and revocable licence to access and use TrustAllay for the duration of this Agreement. This licence is subject to any conditions specified by us, including limitations on the number of Case Managers, Users, or transactions.
(b) We reserve the right to revoke or suspend your licence at our discretion, particularly in cases of non-compliance with this Agreement by you or any of your associated Case Managers or Users. While we typically notify Users of such actions, we are under no obligation to do so.
6.Your conduct
All interactions on the Site must comply with these Terms of Use. To the extent your conduct, in our sole discretion, restricts or inhibits any other user from using or enjoying any part of the Site, we may limit or terminate your privileges on the Site and seek other remedies, including, without limitation, cancellation of your account or forfeiture of any forms of unredeemed value in your account.
The following activities are prohibited on the Site and constitute violations of these Terms and Conditions. Submitting any content to the Site that:
a) Violates applicable laws (including, without limitation, intellectual property laws, laws relating to rights of privacy and rights of publicity, and laws related to defamation).
b) Contains personal information, except when we expressly ask you to provide such information.
c) Contains viruses or malware.
d) Offers unauthorized downloads of any copyrighted, confidential, or private information.
e) Has the effect of impersonating others.
f) Contains messages by non-spokesperson employees of TrustAllay purporting to speak on behalf of TrustAllay or provide confidential information concerning TrustAllay.
g) Contains chain letters of any kind.
h) Is purposely inaccurate, commits fraud, or falsifies information in connection with your TrustAllay account or to create multiple TrustAllay.
i) Is protected by copyright, trademark, or other proprietary right without the express permission of the owner of the copyright, trademark, or other proprietary right.
7.Confidential information
7.1. Definition of confidential information
For the purposes of this clause, Confidential Information includes all information (whether described as confidential or not) in any form regarding the past, present, or future business, operations, or affairs of a party, including:
(a) Technical or non-technical data, formulas, patterns, programs, devices, methods, techniques, plans, drawings, models, processes, source and object code, software, and computer records;
(b) Business and marketing strategies, agreements and arrangements with third parties, customer and supplier details;
(d) Employee, customer, contractor, supplier, or agent-related information;
(e) Policies and procedures of the party; and
(f) All information contained within this document.
Confidential Information excludes information that can be demonstrated to: (a) Be known or possessed by the other party without breaching this Agreement and without an obligation of confidentiality; (b) Be publicly available other than due to a breach of this Agreement or any obligation of confidentiality.
You are a Recipient, and we are a Discloser concerning our Confidential Information; similarly, we are a Recipient, and you are a Discloser concerning your Confidential Information.
7.2. Confidentiality obligations
Each Recipient must: (a) Keep the Discloser’s Confidential Information confidential and not disclose or permit its disclosure to any Third Party, except: (i) With the Discloser’s prior written consent; (ii) To officers, employees, consultants, or advisers of the Recipient who require access for the purposes of this Agreement and understand the confidentiality obligations; or (iii) As otherwise permitted under this Agreement. (b) Take reasonable measures to maintain the secrecy and confidentiality of the Confidential Information.
7.3. Exceptions to confidentiality obligations
The confidentiality obligations outlined in this Agreement do not apply to information:
(a) That was already known or rightfully possessed by the Recipient at the time of disclosure and not subject to an obligation of confidentiality;
(b) That is publicly available, except where such public disclosure results from a breach of this Agreement;
(c) That must be disclosed under applicable law, a court order, tribunal ruling, regulatory authority request, or stock exchange rules, or as required for enforcement of this Agreement.
8.Changes to these terms and conditions
We may revise these Terms and Conditions or any part of them at any time by amending these pages.
Please check these pages from time to time to take notice of any changes that we may have made. If you use the website after any change has been made, then you will be deemed to have accepted the change and such change will be binding upon you. If any of these Terms and Conditions are deemed to be illegal, invalid, or otherwise unenforceable then this will not affect the legality, validity or enforceability of the remaining Terms and Conditions.
9.Changes to our website
We may update our website from time to time and may change the content at any time. However, please note that any of the content on our website may be out-of-date at any given time and we are under no obligation to update it.
We do not guarantee that our website or any content upon it will be free from errors or omissions of any nature.
10.Access to our website
Our website is made available free of charge.
We do not guarantee that our website, or any content on it, will always be available or will be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our website without notice. We will not be liable to you if, for any reason, our website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our website.
You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions and that they comply with them.
11.Registration
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
12.No reliance upon information on the website
The content of our website is provided for general information only. It is not intended to amount to advice of any nature or information upon which you should or may rely. Our website does not offer, or purport to offer, professional advice of any nature.
Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.
13.Limitation of liability
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it whether express or implied.
We will not be liable to any user of our website for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website or use of, or reliance upon, any content displayed on our website.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our website or due to your downloading of any content on it or on any website linked to it.
We assume no responsibility for the content of any websites which may be linked on our website from time to time. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Access to this Website may from time to time be unavailable, delayed, limited or slowed due to, among other things, technical and mechanical system breakdowns.
If access to this Website is unavailable, delayed or limited, or if this Website does not operate quickly and efficiently, you may be unable to transmit your instructions for transactions and other matters, or such instructions may not be promptly executed, or you may be unable to retrieve information on a timely basis.
If your operations are dependent on such communications with us, and such communications are disrupted or delayed, you may suffer losses. TrustAllay shall not be liable for any such loss.
14.Viruses, hacking and other offences.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic- bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server upon which our website is stored, or any server, computer or database connected to our site.
You must not attack our website via a denial-of-service attack or a distributed denial-of- service attack. By breaching this provision, you will be committing a criminal offence under the Computer Misuse and Cybercrimes Act 2018. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach then your right to use our website will cease automatically.
TrustAllay will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any Content, or any website linked to the Website.
15.Links to our website
You may link to our homepage provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it either commercially or non-commercially.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website in any website that is not owned by you.
Our website must not be framed on any other website nor may you create a link to any part of our website other than the homepage.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with our Content Standards.
If you wish to make any use of content on our website other than set out above, then please contact us at info@trustallay.com.
16.Third party links and resources in our website
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of TrustAllay and are only provided for your convenience.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them. The use of any third-party websites is at your own risk and subject to their respective terms and conditions and privacy policies. We assume no responsibility for the content of such Websites and disclaim liability for all forms of loss or damage arising out of the use of them.
17.Disclaimer of warranty
As permitted by applicable law, you expressly agree that use of the site is at your sole risk. Neither TrustAllay nor its subsidiaries or affiliates or any of their respective employees, agents, merchants, third-party content providers or licensors or any of their officers, directors, employees or agents, warrant that use of the site will be uninterrupted, secure, virus-free, or error free, nor do they make any warranty as to
(a) the results that may be obtained from use of the site, or
(b) the accuracy, completeness, or reliability of
(i) the content on the site, including, without limitation, merchant offerings, products, or other available programs,
(ii) descriptions of merchant offerings, products, or other available programs, or
(iii) user content provided through the site. The site and all content, user content and other information contained on the site, merchant offerings, products and other available programs accessible or available through the site, are made accessible or available on an “as is” and “as available” basis. To the extent allowed by applicable law, TrustAllay hereby disclaims any and all representations, warranties, and conditions, whether express, implied, or statutory, as to the operation of the site or the content, user content, or other information contained on the site or the merchant offerings, products, or other available programs accessible or available through the site, including, without limitation, those of title, non-infringement, non-interference, merchantability, suitability, and fitness for a particular purpose, as well as warranties implied from a course of performance or course of dealing. The warranty limitations in this section are not intended to limit any warranty provided directly by a merchant or by the applicable manufacturer of physical products or any express representations or warranties by TrustAllay that are included in other applicable terms.
18. Data Protection
Personal details provided to TrustAllay through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with out privacy policy.T
PART B – CLIENT TERMS In this section, “you” or “your” refer to a Client of TrustAllay.
1. Using TrustAllay as a Client
1.1 Your responsibilities as a Client
As a Client: (a) You are required to comply with these General Terms of Use, and the Privacy Policy. (b) A Case Manager account must be created for each Case Manager under your organization, and the applicable fee must be paid for each account. (c) All authorized Case Managers using TrustAllay must be at least 18 years old and fully capable of entering into a legal agreement. (d) You bear sole responsibility for ensuring that your use of TrustAllay and your handling of Reporting Information comply with all relevant legal requirements. (e) Your privacy policies and other legal agreements related to the use and processing of Informants’ data must accurately reflect your use of TrustAllay. (f) The information you provide via TrustAllay must be accurate and regularly updated, including but not limited to: (i) Setting up and maintaining a Client account. (ii) Managing Case Manager accounts. (iii) Overseeing the workflow for handling Reports. (iv) Communicating with Informants. (v) Any additional information that may be accessed by you or an Informant. (g) Informant details must remain confidential and should only be disclosed when absolutely necessary for investigating and resolving a Report. (h) Any Personal Information accessed through TrustAllay must be stored and used in accordance with the laws of the applicable jurisdiction. (i) TrustAllay must be used solely for its intended functions as outlined in these General Terms of Use. (j) The platform must not be misused for unlawful activities such as discrimination or retaliation against Informants.
1.2 Client acknowledgments
By using TrustAllay as a Client, you acknowledge and agree that: (a) Your license to use TrustAllay depends on timely payment of all required fees. (b) The individual registering as a Client on TrustAllay affirms that they have the authority to represent and legally bind the Client to this Agreement. (c) We reserve the right to deny, suspend, or terminate a Client account if we determine that the necessary authorization is lacking. (d) If we acquire Personal Information regarding an Informant, we are under no obligation to share this information with you.
1.3 Client warranties and indemnities
(a) If you subscribe to TrustAllay on behalf of a Client, you confirm that you have the authority to handle Reports and manage them in line with this Agreement. (b) You guarantee that all Case Managers using TrustAllay under your authorization are over 18 and legally capable of entering contracts. (c) If you allow individuals under 18 or those with legal incapacity (whether permanent or temporary) to use TrustAllay (excluding Case Managers), you must obtain all necessary consents, including from parents or guardians. (d) To the extent permitted by law, you agree to indemnify and protect us from any losses, claims, or liabilities that arise due to your failure to meet your responsibilities or breaches of this Agreement.
2. Fees
2.1 Fees and charges
(a) Fees for using TrustAllay and additional services are determined based on agreements made between you and us. (b) Fees are required for each Case Manager account established under a Client. (c) Payment may be accepted in various currencies, as permitted on TrustAllay. (d) You are required to pay all fees and service charges when due, in compliance with applicable laws. (e) If a license fee is paid for a specific period, you will not receive a prorated refund if you choose to stop using TrustAllay before the end of that period. (f) Failure to pay fees may result in suspension or termination of your license, and we accept no liability for such action. (g) If we: (i) Provide services outside of what is agreed in this document or any written agreement, or (ii) Experience delays due to external complexities or changes beyond our control, you agree to pay additional reasonable charges for the extra services provided. (h) Applicable value-added tax (VAT) may be added depending on your location. Unless otherwise stated, all fees are exclusive of VAT. (i) Refunds will only be provided if explicitly mentioned in this Agreement or as required by law.
2.2 Invoicing and payment
(a) We will issue a tax invoice for all applicable fees and charges, as required by law. (b) Payment terms outlined in the invoice must be followed. (c) If you dispute an invoice, you must inform us within five business days of the invoice date. The undisputed portion of the invoice must be paid within the designated time frame. (d) Late payments will incur interest at a rate of 5% per month or the maximum penalty interest rate permitted by applicable law.
PART C – INFORMANT TERMS In this section, “you” refers to an Informant using TrustAllay.
1. Using TrustAllay as an Informant
1.1 Informant responsibilities
If you are using TrustAllay as an Informant: (a) You must comply with the General Terms of Use, and the Privacy Policy. (b) You acknowledge that Clients will use the information provided in Reports to investigate and assess the disclosed matters. (c) You must not use TrustAllay for malicious purposes, including but not limited to: (i) Defamation (ii) Blackmail (iii) False accusations of misconduct or illegal activity (iv) Threats against individuals or property
1.2 Informant acknowledgments
As an Informant, you understand and agree that: (a) No fees or charges should be imposed on you for using TrustAllay as an Informant. (b) Once a Report or Reporting Information is submitted, you cannot withdraw it or request its removal. (c) We are not responsible for any loss of anonymity if your identity is inferred based on the content of your Report. (d) It is your duty to log into TrustAllay to check for messages from the Client. (e) The Client receiving the Report may retain the information for investigative and decision-making purposes. (f) TrustAllay may send messages and uploads on behalf of the Client. (g) The Client, not TrustAllay, is responsible for managing and using your information. (h) Clients may have their own policies regarding access to and use of TrustAllay, which you should review and abide by. (i) TrustAllay may operate on international servers, and emails or Reports may be processed via international servers. (j) You may request to close your Informant account, but you are not obligated to continue using TrustAllay after submitting a Report. (k) Any consent or statement provided through TrustAllay is valid unless revoked, and Clients may rely on it without further verification.
1.3 Informant warranties and indemnities
(a) You confirm that the details in your Report are true to the best of your knowledge. (b) You agree to indemnify and protect us from any losses, claims, or liabilities arising from your submitted Reports. (c) We are not responsible if you fail to log in and track the progress of your Report. (d) Any claim related to your use of TrustAllay should be directed to the Client receiving the Report. (e) To the extent permitted by law, you agree to indemnify us against any claims resulting from your breach of this Agreement.
19.Our contact details.
For any queries, complaints, or concerns regarding our privacy policy or how we process or protect personal data, you can contact us at info@trustallay.com.
Terms of Use
(Updated 31 July 2025)
Please read the following terms of use and the privacy policy carefully before using any online services or this website. If in doubt, please seek professional advice.
These Terms of use govern the use of the services offered by TrustAllay on the TrustAllay website (the ‘Website’) which shall apply when you TrustAllay services. Please read these Terms of use and the Privacy Policy (the ‘Privacy Policy’) carefully before using TrustAllay’s services or its website.
Any amendments or variations made to these Terms of Use shall take effect on their date of publication or as otherwise provided in such amendment or variation and shall be posted on the website.
The relationship between TrustAllay and any of its clients or users is governed by the laws of the United Kingdom and is agreed that the United Kingdom courts are to have jurisdiction to settle any disputes, which may arise out of or in connection with these terms of use. However, nothing contained in this clause shall limit the right of TrustAllay from proceeding against any of its users in any other court of competent jurisdiction.
PART A
1. Terms of use
1.1 Definitions
Content refers to any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users (including, without limitation, any logos that we may use from time to time).
Intellectual Property Rights refer to all patents, design rights, trademarks, trade and business names and all associated goodwill, rights to sue for passing off, copyright, moral rights and related rights, rights in databases, domain names, rights in information (including know-how and trade secrets) and all other similar or equivalent rights existing now or in the future in any part of the world, in each case whether registered or unregistered and including all applications for, and renewals or extensions of, such rights for their full term.
User or Users refers to any third party that accesses the Websites and is not either (i) employed by TrustAllay and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to TrustAllay and accessing the Website in connection with the provision of such services.
Website refers to this website.
2. Acceptance and accessing the site
In this section, you, your refer to a User of TrustAllay. If you are agreeing to these General Terms of Use for and on behalf of another entity under a valid and enforceable authority, for the purpose of these General Terms of Use, you refers to you personally and the entity you represent, as well as any person accessing TrustAllay by any method on your behalf or that entity’s behalf.
By accessing and using this website, you agree to be bound by the Terms and Conditions set out below and the Privacy Policy. If you do not agree with these Terms and Conditions, please do not access this website.
These Terms and Conditions (together with they refer to or describe the way our website (https://trustallay.com ) may be accessed and used, whether as a client, informant, guest or as a registered user. Use of our website includes accessing, browsing and/or registering to use our website.
TrustAllay grants you permission to access and use the website through these terms and conditions.
Please read these Terms and Conditions carefully before you start to use our website, as these will apply to your use of our website and affects your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. TrustAllay reserves the right to deny in its sole discretion your access to the website or any portion thereof without notice or add or create new limits to the website at any time.
Access to certain parts of our website may be subject to specific terms and conditions of use which apply in addition to these Terms and Conditions.
3. How does TrustAllay work?
3.1 TrustAllay overview
TrustAllay is a secure online platform designed for employees and stakeholders to report concerns, submit feedback, and engage in confidential communication.
To use TrustAllay, users must create an account. The registration process varies based on the type of user: Clients, Informants, or Case Managers.
3.2 User roles in TrustAllay
Users fall into four main categories:
Clients
Clients are individuals or organizations that subscribe to TrustAllay, directly, to provide their team members with access to the platform. Clients can:
Case managers
Case Managers are responsible for handling reports and ensuring smooth communication between all parties. They can:
Informants
Informants use TrustAllay to submit reports confidentially. They can:
3.3 Using TrustAllay
User obligations
As a User of TrustAllay, you agree to: (a) Comply with these General Terms of Use and the Privacy Policy. (b) Use TrustAllay solely for its intended purpose as outlined in this Agreement. (c) Ensure that all information you provide on TrustAllay is accurate and truthful to the best of your knowledge.
User acknowledgments
By using TrustAllay, you acknowledge and agree that:
(a) You are bound by the terms outlined in relevant sections of this Agreement, even if they do not directly apply to you.
(b) Information related to an Informant is controlled and managed by the Informant or the Client, not by TrustAllay.
(c) Once a Report is submitted, the associated Informant account cannot be deleted or terminated by the Informant. However, Informants are under no obligation to continue using TrustAllay after submitting a Report or providing Reporting Information.
(d) Your use of TrustAllay is at your own risk.
(e) If we acquire an Informant’s identity or Personal Information, we are under no contractual obligation to disclose it to the Client. However, applicable laws may require disclosure to Third Parties, such as law enforcement agencies. Further details can be found in our Data Protection Policy.
(f) TrustAllay relies on third-party services, including:
(g) We may suspend TrustAllay services during a Force Majeure Event.
(h) Access to TrustAllay may be restricted in specific regions where service limitations apply.
(i) Any consent, authorization, or agreement given through TrustAllay is legally binding as an electronic transaction.
(j) Any request for consent, authorization, or agreement sent to other Users via TrustAllay is transmitted as an electronic transaction from your registered email.
(k) TrustAllay:
User warranties and indemnity
As a User of TrustAllay, you represent and warrant that:
(a) If you are accepting this Agreement on behalf of an organization, you have the authority to bind that entity.
(b) All information you provide on TrustAllay is truthful to the best of your knowledge. To the extent permitted by law, you agree to indemnify and hold TrustAllay harmless against any Loss, Claims, or Liabilities resulting from your use of the platform.
4. Intellectual property rights and acceptable use
4.1 Trademarks
The trademarks, service marks, designs, and logos (collectively, the “Trademarks”) displayed on the Site are the registered and unregistered Trademarks of TrustAllay and its licensors. You agree that you will not refer to or attribute any information to TrustAllay or its licensors in any public medium (e.g., press release, websites) for advertising or promotion purposes, or for the purpose of informing or influencing any third party and that you will not use or reproduce any Trademark of, or imply any endorsement by or relationship with, Trust Allay or its licensors.
4.2 Copyrights
All Content included on the Website, unless uploaded by Users, is the copyright property of TrustAllay, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
You may, for your own personal, non-commercial use only do the following.
Retrieve, display, and view the content on a computer screen or any other electronic device. You may not copy, reproduce, republish, download extracts of any page(s), post, broadcast, transmit or otherwise use the content in any way except for non-commercial personal or educational use and you may draw the attention of others to content posted up on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded or create derivative work in any way unless for non-commercial educational or personal use. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of TrustAllay or its licensors (as the case may be).
The status of TrustAllay as author of any Content must always be acknowledged.
The names, images and logos identifying TrustAllay or any other third parties referred to on the Website and their products and services may be subject to copyright, design rights or trademark rights.
If you print off, copy, or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials that you have made.
5. Licence to use TrustAllay
(a) Provided you comply with this Agreement and have paid any applicable fees, you are granted a limited, non-exclusive, and revocable licence to access and use TrustAllay for the duration of this Agreement. This licence is subject to any conditions specified by us, including limitations on the number of Case Managers, Users, or transactions.
(b) We reserve the right to revoke or suspend your licence at our discretion, particularly in cases of non-compliance with this Agreement by you or any of your associated Case Managers or Users. While we typically notify Users of such actions, we are under no obligation to do so.
6. Your conduct
All interactions on the Site must comply with these Terms of Use. To the extent your conduct, in our sole discretion, restricts or inhibits any other user from using or enjoying any part of the Site, we may limit or terminate your privileges on the Site and seek other remedies, including, without limitation, cancellation of your account or forfeiture of any forms of unredeemed value in your account.
The following activities are prohibited on the Site and constitute violations of these Terms and Conditions. Submitting any content to the Site that:
a) Violates applicable laws (including, without limitation, intellectual property laws, laws relating to rights of privacy and rights of publicity, and laws related to defamation).
b) Contains personal information, except when we expressly ask you to provide such information.
c) Contains viruses or malware.
d) Offers unauthorized downloads of any copyrighted, confidential, or private information.
e) Has the effect of impersonating others.
f) Contains messages by non-spokesperson employees of TrustAllay purporting to speak on behalf of TrustAllay or provide confidential information concerning TrustAllay.
g) Contains chain letters of any kind.
h) Is purposely inaccurate, commits fraud, or falsifies information in connection with your TrustAllay account or to create multiple TrustAllay.
i) Is protected by copyright, trademark, or other proprietary right without the express permission of the owner of the copyright, trademark, or other proprietary right.
7. Confidential information
7.1. Definition of confidential information
For the purposes of this clause, Confidential Information includes all information (whether described as confidential or not) in any form regarding the past, present, or future business, operations, or affairs of a party, including:
(a) Technical or non-technical data, formulas, patterns, programs, devices, methods, techniques, plans, drawings, models, processes, source and object code, software, and computer records;
(b) Business and marketing strategies, agreements and arrangements with third parties, customer and supplier details;
(c) Financial details, pricing structures, product margins, remuneration data, and investment information;
(d) Employee, customer, contractor, supplier, or agent-related information;
(e) Policies and procedures of the party; and
(f) All information contained within this document.
Confidential Information excludes information that can be demonstrated to: (a) Be known or possessed by the other party without breaching this Agreement and without an obligation of confidentiality; (b) Be publicly available other than due to a breach of this Agreement or any obligation of confidentiality.
You are a Recipient, and we are a Discloser concerning our Confidential Information; similarly, we are a Recipient, and you are a Discloser concerning your Confidential Information.
7.2. Confidentiality obligations
Each Recipient must: (a) Keep the Discloser’s Confidential Information confidential and not disclose or permit its disclosure to any Third Party, except: (i) With the Discloser’s prior written consent; (ii) To officers, employees, consultants, or advisers of the Recipient who require access for the purposes of this Agreement and understand the confidentiality obligations; or (iii) As otherwise permitted under this Agreement. (b) Take reasonable measures to maintain the secrecy and confidentiality of the Confidential Information.
7.3. Exceptions to confidentiality obligations
The confidentiality obligations outlined in this Agreement do not apply to information:
(a) That was already known or rightfully possessed by the Recipient at the time of disclosure and not subject to an obligation of confidentiality;
(b) That is publicly available, except where such public disclosure results from a breach of this Agreement;
(c) That must be disclosed under applicable law, a court order, tribunal ruling, regulatory authority request, or stock exchange rules, or as required for enforcement of this Agreement.
8. Changes to these terms and conditions
We may revise these Terms and Conditions or any part of them at any time by amending these pages.
Please check these pages from time to time to take notice of any changes that we may have made. If you use the website after any change has been made, then you will be deemed to have accepted the change and such change will be binding upon you. If any of these Terms and Conditions are deemed to be illegal, invalid, or otherwise unenforceable then this will not affect the legality, validity or enforceability of the remaining Terms and Conditions.
9. Changes to our website
We may update our website from time to time and may change the content at any time. However, please note that any of the content on our website may be out-of-date at any given time and we are under no obligation to update it.
We do not guarantee that our website or any content upon it will be free from errors or omissions of any nature.
10. Access to our website
Our website is made available free of charge.
We do not guarantee that our website, or any content on it, will always be available or will be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our website without notice. We will not be liable to you if, for any reason, our website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our website.
You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions and that they comply with them.
11. Registration
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
12. No reliance upon information on the website
The content of our website is provided for general information only. It is not intended to amount to advice of any nature or information upon which you should or may rely. Our website does not offer, or purport to offer, professional advice of any nature.
Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.
13. Limitation of liability
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it whether express or implied.
We will not be liable to any user of our website for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website or use of, or reliance upon, any content displayed on our website.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our website or due to your downloading of any content on it or on any website linked to it.
We assume no responsibility for the content of any websites which may be linked on our website from time to time. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Access to this Website may from time to time be unavailable, delayed, limited or slowed due to, among other things, technical and mechanical system breakdowns.
If access to this Website is unavailable, delayed or limited, or if this Website does not operate quickly and efficiently, you may be unable to transmit your instructions for transactions and other matters, or such instructions may not be promptly executed, or you may be unable to retrieve information on a timely basis.
If your operations are dependent on such communications with us, and such communications are disrupted or delayed, you may suffer losses. TrustAllay shall not be liable for any such loss.
14. Viruses, hacking and other offences.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic- bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server upon which our website is stored, or any server, computer or database connected to our site.
You must not attack our website via a denial-of-service attack or a distributed denial-of- service attack. By breaching this provision, you will be committing a criminal offence under the Computer Misuse and Cybercrimes Act 2018. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach then your right to use our website will cease automatically.
TrustAllay will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any Content, or any website linked to the Website.
15. Links to our website
You may link to our homepage provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it either commercially or non-commercially.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website in any website that is not owned by you.
Our website must not be framed on any other website nor may you create a link to any part of our website other than the homepage.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with our Content Standards.
If you wish to make any use of content on our website other than set out above, then please contact us at info@trustallay.com.
16. Third party links and resources in our website
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of TrustAllay and are only provided for your convenience.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them. The use of any third-party websites is at your own risk and subject to their respective terms and conditions and privacy policies. We assume no responsibility for the content of such Websites and disclaim liability for all forms of loss or damage arising out of the use of them.
17. Disclaimer of warranty
As permitted by applicable law, you expressly agree that use of the site is at your sole risk. Neither TrustAllay nor its subsidiaries or affiliates or any of their respective employees, agents, merchants, third-party content providers or licensors or any of their officers, directors, employees or agents, warrant that use of the site will be uninterrupted, secure, virus-free, or error free, nor do they make any warranty as to
(a) the results that may be obtained from use of the site, or
(b) the accuracy, completeness, or reliability of
(i) the content on the site, including, without limitation, merchant offerings, products, or other available programs,
(ii) descriptions of merchant offerings, products, or other available programs, or
(iii) user content provided through the site. The site and all content, user content and other information contained on the site, merchant offerings, products and other available programs accessible or available through the site, are made accessible or available on an “as is” and “as available” basis. To the extent allowed by applicable law, TrustAllay hereby disclaims any and all representations, warranties, and conditions, whether express, implied, or statutory, as to the operation of the site or the content, user content, or other information contained on the site or the merchant offerings, products, or other available programs accessible or available through the site, including, without limitation, those of title, non-infringement, non-interference, merchantability, suitability, and fitness for a particular purpose, as well as warranties implied from a course of performance or course of dealing. The warranty limitations in this section are not intended to limit any warranty provided directly by a merchant or by the applicable manufacturer of physical products or any express representations or warranties by TrustAllay that are included in other applicable terms.
18. Data Protection
Personal details provided to TrustAllay through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with out privacy policy.T
PART B – CLIENT TERMS
In this section, “you” or “your” refer to a Client of TrustAllay.
1. Using TrustAllay as a Client
1.1 Your responsibilities as a Client
As a Client:
(a) You are required to comply with these General Terms of Use, and the Privacy Policy.
(b) A Case Manager account must be created for each Case Manager under your organization, and the applicable fee must be paid for each account.
(c) All authorized Case Managers using TrustAllay must be at least 18 years old and fully capable of entering into a legal agreement.
(d) You bear sole responsibility for ensuring that your use of TrustAllay and your handling of Reporting Information comply with all relevant legal requirements.
(e) Your privacy policies and other legal agreements related to the use and processing of Informants’ data must accurately reflect your use of TrustAllay.
(f) The information you provide via TrustAllay must be accurate and regularly updated, including but not limited to:
(i) Setting up and maintaining a Client account.
(ii) Managing Case Manager accounts.
(iii) Overseeing the workflow for handling Reports.
(iv) Communicating with Informants.
(v) Any additional information that may be accessed by you or an Informant.
(g) Informant details must remain confidential and should only be disclosed when absolutely necessary for investigating and resolving a Report.
(h) Any Personal Information accessed through TrustAllay must be stored and used in accordance with the laws of the applicable jurisdiction.
(i) TrustAllay must be used solely for its intended functions as outlined in these General Terms of Use.
(j) The platform must not be misused for unlawful activities such as discrimination or retaliation against Informants.
1.2 Client acknowledgments
By using TrustAllay as a Client, you acknowledge and agree that:
(a) Your license to use TrustAllay depends on timely payment of all required fees.
(b) The individual registering as a Client on TrustAllay affirms that they have the authority to represent and legally bind the Client to this Agreement.
(c) We reserve the right to deny, suspend, or terminate a Client account if we determine that the necessary authorization is lacking.
(d) If we acquire Personal Information regarding an Informant, we are under no obligation to share this information with you.
1.3 Client warranties and indemnities
(a) If you subscribe to TrustAllay on behalf of a Client, you confirm that you have the authority to handle Reports and manage them in line with this Agreement.
(b) You guarantee that all Case Managers using TrustAllay under your authorization are over 18 and legally capable of entering contracts.
(c) If you allow individuals under 18 or those with legal incapacity (whether permanent or temporary) to use TrustAllay (excluding Case Managers), you must obtain all necessary consents, including from parents or guardians.
(d) To the extent permitted by law, you agree to indemnify and protect us from any losses, claims, or liabilities that arise due to your failure to meet your responsibilities or breaches of this Agreement.
2. Fees
2.1 Fees and charges
(a) Fees for using TrustAllay and additional services are determined based on agreements made between you and us.
(b) Fees are required for each Case Manager account established under a Client.
(c) Payment may be accepted in various currencies, as permitted on TrustAllay.
(d) You are required to pay all fees and service charges when due, in compliance with applicable laws.
(e) If a license fee is paid for a specific period, you will not receive a prorated refund if you choose to stop using TrustAllay before the end of that period.
(f) Failure to pay fees may result in suspension or termination of your license, and we accept no liability for such action.
(g) If we:
(i) Provide services outside of what is agreed in this document or any written agreement, or
(ii) Experience delays due to external complexities or changes beyond our control, you agree to pay additional reasonable charges for the extra services provided.
(h) Applicable value-added tax (VAT) may be added depending on your location. Unless otherwise stated, all fees are exclusive of VAT.
(i) Refunds will only be provided if explicitly mentioned in this Agreement or as required by law.
2.2 Invoicing and payment
(a) We will issue a tax invoice for all applicable fees and charges, as required by law.
(b) Payment terms outlined in the invoice must be followed.
(c) If you dispute an invoice, you must inform us within five business days of the invoice date. The undisputed portion of the invoice must be paid within the designated time frame.
(d) Late payments will incur interest at a rate of 5% per month or the maximum penalty interest rate permitted by applicable law.
PART C – INFORMANT TERMS
In this section, “you” refers to an Informant using TrustAllay.
1. Using TrustAllay as an Informant
1.1 Informant responsibilities
If you are using TrustAllay as an Informant:
(a) You must comply with the General Terms of Use, and the Privacy Policy.
(b) You acknowledge that Clients will use the information provided in Reports to investigate and assess the disclosed matters.
(c) You must not use TrustAllay for malicious purposes, including but not limited to:
(i) Defamation
(ii) Blackmail
(iii) False accusations of misconduct or illegal activity
(iv) Threats against individuals or property
1.2 Informant acknowledgments
As an Informant, you understand and agree that:
(a) No fees or charges should be imposed on you for using TrustAllay as an Informant.
(b) Once a Report or Reporting Information is submitted, you cannot withdraw it or request its removal.
(c) We are not responsible for any loss of anonymity if your identity is inferred based on the content of your Report.
(d) It is your duty to log into TrustAllay to check for messages from the Client.
(e) The Client receiving the Report may retain the information for investigative and decision-making purposes.
(f) TrustAllay may send messages and uploads on behalf of the Client.
(g) The Client, not TrustAllay, is responsible for managing and using your information.
(h) Clients may have their own policies regarding access to and use of TrustAllay, which you should review and abide by.
(i) TrustAllay may operate on international servers, and emails or Reports may be processed via international servers.
(j) You may request to close your Informant account, but you are not obligated to continue using TrustAllay after submitting a Report.
(k) Any consent or statement provided through TrustAllay is valid unless revoked, and Clients may rely on it without further verification.
1.3 Informant warranties and indemnities
(a) You confirm that the details in your Report are true to the best of your knowledge.
(b) You agree to indemnify and protect us from any losses, claims, or liabilities arising from your submitted Reports.
(c) We are not responsible if you fail to log in and track the progress of your Report.
(d) Any claim related to your use of TrustAllay should be directed to the Client receiving the Report.
(e) To the extent permitted by law, you agree to indemnify us against any claims resulting from your breach of this Agreement.
19. Our contact details.
For any queries, complaints, or concerns regarding our privacy policy or how we process or protect personal data, you can contact us at info@trustallay.com.